Items may be returned up to 30 days after the delivery date for a refund back to the original payment method. Items marked as custom or final sale may not be returned.
RETURNS
Customers may return new, unused items within 30 days of delivery for a full refund to the original payment method.
SR1 Performance is not responsible for return shipping costs unless it was our error. Please refer to the tables below for return restrictions.
How to return an item:
Ship the item back to the address below with a reference to your order number. Your order will be refunded within 5-10 days of the returns arrival back to us. The refunded amount will go back to the original payment method on file.
| Time Period | Refund Policy |
| 30 days | Full refund to original payment method |
| After 30 Days | 20% Restocking fee and store credit at our discretion, Some restrictions apply. |
| Item Restrictions | Products | Refund Policy |
| Custom Items | MGP Calipers, Lloyd mats, Racemesh grills, American Car Craft, Oracle Lighting, other as noted on the listing | Not eligible for return |
| Final Sale | Used parts, clearance items and parts that have been installed. | Not eligible for return |
SHIPPING
All items will be shipped via Standard Ground Service unless otherwise requested. Many carriers require a physical street address; they will not deliver to a P.O. Box. All freight charges are the customer’s responsibility. Please note that all freight charges quoted are for Standard Ground Service on the price list. We will be happy to quote you charges for other shipping methods. All Items shipped on Friday Next Day Air will be delivered on the following Monday. If you would like Saturday delivery for items shipped on Friday only, please contact us for shipping arrangements. If an item is custom order or on back order, it will ship with the selected shipping service as soon as it is ready.
INTERNATIONAL ORDERS
All international orders must be prepaid before shipment can be sent. Due to the constant fluctuation of currency rates and depending on the items being ordered, your freight fees will vary. It is important that you contact SR1 Performance for shipping quotes. Shipments outside of the Continental US may incur customs fees, Duties, or Taxes depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. Per regulated shipping rules, the customer is responsible for these fees. Any fees associated with customs are to be paid by the customer as SR1 Performance has no way of calculating these fees.
WARRANTIES
All items are warranted to be free from defects in materials and workmanship at the time of shipment to you. Your purchase will be backed by the limited warranty extended by the manufacturer of the parts. SR1 Performance and the manufacturer will not honor warranty requests due to shipping damage, improper handling or installation, neglect, accidents, or competition use. Warranty claims apply to parts only. All Chrome Exchange wheels come with a 3-Year Written Warranty. Our 1-piece reproduction wheels come with a “Lifetime Limited” structure and a 2 year chrome warranty. All wheels should be checked for trueness or run-out before installation, in case shipping damage has occurred. All wheels should be test fit before installation to assure proper clearance of brake rotor, brake caliper, inner and out fender and brake cooling duct. Complete warranty will accompany wheel shipments. SR1 does not directly warrant any high performance part or labor. Performance parts are installed at the customers risk and any warranty claim must be taken up with the manufactures. Performance parts may or may not meet individual state emission laws. It is the customer’s responsibility to determine the emission standards and laws of his or her area. SR1 does not cover labor on any warranty claim.
OVERSIZED ITEMS
All items that are considered “oversized” may have an additional shipping fee. Oversized items have an additional fee to cover these high shipping costs, even when a "free shipping" promotion is in effect.
DAMAGE/DEFECTIVE CLAIMS
Always check the contents of your shipment in the presence of the person delivering the merchandise. Should any damage be present, immediately notify WCC so that all the necessary steps be taken to insure prompt replacement of any goods. Notify SR1’s Customer Service Department for instructions on returning damaged or defective goods before sending the item back. SR1 Performance is not responsible for any claims arising from damage notification given after three (3) days of receipt of delivery. *Damage claims may not be submitted after the part is installed.* Once the item is installed, SR1 Performance is not liable for damages or imperfections.
SHORTAGES
Always check the contents of your delivery to ensure that all the parts ordered are received. If you are missing any items please check to see if they have been back ordered on the invoice before calling the Customer Service Department. If a shortage has occurred, please contact our Customer Service Department within three (3) days of delivery to insure a prompt replacement. SR1 assumes no liability after this point.
PAYMENT INFORMATION
We accept MasterCard, Visa, American Express and Discover. For your protection, we do not accept cash through the mail. Credit card orders can only be shipped to the billing address listed with the bank that issued the credit card. C.O.D. orders add $ 13.00 CA residents, add 8.00% sales tax. Call for Wire Transfer information.
C.O.D. ORDERS
Cashier’s Checks or Money Orders will be accepted for C.O.D. orders. If a C.O.D. order is refused, any future order would need to be paid in advance of shipment with a Cashier’s Check or Money Order.
INTERNATIONAL ORDERS
All international orders must be prepaid before shipment can be sent. Due to the constant fluctuation of currency rates and depending on the items being ordered, your freight fees will vary. It is important that you contact SR1 Performance for shipping quotes.
ALASKA & HAWAII
All orders shipped 2nd Day Air. All orders must be prepaid with credit card, money order, or cashier's check. No C.O.D. orders will be accepted. Shipping rates depend on the items being ordered. Contact SR1 for accurate shipping quotes.
SALES TAX
All orders outside California are exempt from sales tax. California residents are required to add the appropriate sales tax to all orders. Rates are subject to change without notice. The current rate is 7.75%.